FAQ

Frequently Asked Questions

🛒 Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Fill in your delivery details and choose your preferred payment method.

Can I modify or cancel my order after placing it?
Please contact us as soon as possible via WhatsApp or Instagram. We'll do our best to accommodate changes before the order is dispatched.

Do I get a confirmation after ordering?
Yes! You'll receive an order confirmation. Our team may also reach out to confirm your delivery details.

🚚 Delivery

Where do you deliver?
We deliver across all of Lebanon — Beirut, Mount Lebanon, North, South, Bekaa, and Nabatieh. Contact us if you're unsure about your area.

How long does delivery take?
All regions across Lebanon: 2–5 business days depending on your location.

How much does shipping cost?
Shipping costs between $4 and $5 depending on your location. The exact fee will be shown at checkout.

💳 Payments

What payment methods do you accept?
We accept Cash on Delivery (COD) and Whish Money. More payment options are coming soon.

Is it safe to pay with Whish Money?
Yes, Whish Money is a secure and widely used payment platform in Lebanon.

📦 Returns & Exchanges

Can I return a product?
We do not accept returns. However, if you received a damaged item, please contact us within 24 hours of delivery with a photo and we will arrange a return and refund.

Can I exchange a product?
Yes! We accept exchanges within 3 days of delivery for unused, unopened items in their original packaging. Please contact us via WhatsApp or Instagram to initiate an exchange.

What if I received a wrong item?
Contact us within 24 hours of delivery and we'll send you the correct item right away.

🐾 Products

Do you restock sold-out items?
Yes, most items are restocked regularly. You can contact us to ask about a specific product's availability.

📞 Contact

How can I reach you?
You can reach us via WhatsApp or Instagram. We typically respond within a few hours during business hours.