Shipping & Delivery
Shipping & Delivery
At Petly.lb, we deliver your pet supplies right to your door across Lebanon. Here's everything you need to know about our shipping process.
🚚 Delivery Areas
We currently deliver to all major areas across Lebanon, including Beirut, Mount Lebanon, North Lebanon, South Lebanon, Bekaa, and Nabatieh. If you're unsure whether we deliver to your area, feel free to contact us before placing your order.
⏱ Estimated Delivery Times
- Beirut & Greater Beirut: 2–3 business days
- Other regions: 4–5 business days
Delivery times are estimates and may vary depending on your location and order volume. We'll do our best to keep you updated.
💵 Payment Methods
- Cash on Delivery (COD): Pay in cash when your order arrives — no card needed.
- Whish Money: Pay securely via Whish to Whish.
📦 Order Processing
Orders are typically processed within 1-2 business days. You'll receive a confirmation once your order is on its way.
🔄 Returns & Issues
If there's an issue with your order — wrong item, damaged product, or missing items — please contact us within 24 hours of delivery and we'll make it right.
📞 Contact Us
Have a question about your delivery? Reach out to us via WhatsApp or Instagram and we'll get back to you as soon as possible.